Junior Customer Service Manager - Vendor Management (all genders)

Confidential

📍 Hamburg, HH, Germany

Role Details

Koordination und Management des Tagesgeschäfts mit unseren externen Call-Center-Partner und Überwachung der wichtigsten KPIs (CSAT, SLAs, AHT, etc.) sowie Ableitung von Handlungsempfehlungen anhand von Reports aus…

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